Who is responsible for your information
Northumbrian Hot Tub Holidays Ltd (company number 10779003) is responsible for the personal information described here. You can contact us on 07568 305280 or 07841 904265.
Information we collect
Depending on how you contact or book with us, this may include your name, contact details, address, dates, party size, pet details, accessibility or bed-setup requests, enquiry messages, booking reference, payment records and our communications with you. Our systems also receive limited technical information needed for security, rate limiting and reliable operation.
Why we use it
We use this information to answer enquiries, hold requested dates, administer bookings and payments, send arrival information, provide customer service, protect guests and our business, meet legal and accounting duties, and improve our service. We rely on steps requested before a contract, performance of a booking contract, legal obligations and our legitimate interests in operating a safe and effective holiday business.
Who receives it
Information is available to authorised members of our booking team and service providers that help us operate hosting, email and notifications. We share only what is needed for the relevant purpose. We do not sell personal information.
How long we keep it
We keep enquiry and booking information only for as long as needed for customer service, safety, accounting, legal obligations and the defence of claims. Security and rate-limit records are kept for shorter operational periods. When information is no longer needed, it is deleted or anonymised.
Cookies and website traffic
Essential storage may be used to keep chat conversations separate, remember security information and operate core features. We also keep a minimal internal traffic count so we can understand which pages are useful. This records the page, date and broad source such as Google or direct; it does not store an IP address, device identifier, email address or full referral URL. If a Google Analytics measurement ID is configured in future, it will load only after you choose “Allow analytics”.
Your rights
Subject to applicable law, you may ask for access, correction, deletion, restriction or transfer of your information, or object to certain uses. You may withdraw consent where consent is the basis. Contact us using the numbers above. You may also complain to the UK Information Commissioner’s Office.
Last updated: 23 August 2026.